Refund Policy

Ascent Elite offers a 14 calendar day money-back guarantee on every purchase of The AI Systems Architect Playbook, across every tier ($49 Essentials, $79 Architect Bundle, and $299 Executive Tier). If you request a refund within this window and the request is not excluded under the provisions below, we will authorise a full refund of the amount you paid (product price, inclusive of any applicable taxes that were refunded by the payment processor).

The guarantee period begins on the date and time of your initial purchase, as recorded by Paddle in the order confirmation receipt. It is not extended by upgrades, later purchases, or re-purchases made on a different email address.

A refund request is eligible when ALL of the following are true:

• The request is made within 14 calendar days of the original purchase date.
• The request is for the exact same order, buyer, and product we originally sold.
• The buyer has not previously received a refund for the same product tier on the same or any other email or payment instrument.
• The buyer is not in material breach of the Terms of Service (for example, has not redistributed the materials or shared account credentials).

Eligibility is evaluated at the sole reasonable discretion of Ascent Elite, in accordance with the terms stated on this page. If you believe your case is borderline, ask — we would rather refund one extra buyer than deny one refund we should have honoured.

The following items and situations are specifically excluded from the 14-day guarantee:

• Serial re-purchasers / refund-abuse patterns: you cannot purchase, request a refund, purchase again, and request a second refund on the same product.
• Redistribution of purchased assets: if files you paid for have appeared publicly on forums, file sharing, torrent networks, or competitor sites linked to you, refunds will be declined and access may be terminated.
• Chargebacks initiated outside this policy: a card chargeback filed against a valid refund-eligible order before giving us a chance to refund directly may move the order into a dispute-only state handled by Paddle and the card issuer. Where possible, prefer a direct refund request to avoid prolonged disputes.
• Partial downloads + claimed non-delivery: if the materials are actually delivered and accessible in your Library, we consider the product "delivered".
• Currency conversion fees, bank charges, and cross-border fees charged by your card issuer or bank — these are set by third parties and we cannot refund them.

To request a refund, do one of the following:

1. Write to us directly from the email you used to purchase, to support@ascent-elite.org. Put the word REFUND in the subject line and include your Paddle order ID, or the exact purchase date and buyer name, so we can match the order immediately.
2. Use Paddle self-serve: open the link in your Paddle purchase receipt and use the payment-portal refund option where available. Orders processed via this path reach us automatically.

You do NOT need to provide a reason. If you want to give one, we read every response and use it only to improve the product, not to decide your refund.

Valid refund requests are normally authorised within 72 hours of receipt (business-day permitting). Paddle then returns the funds to:

• Your original payment method (debit or credit card, PayPal, Apple Pay, etc).
• In the same currency and for the same amount as the original charge where technically possible.

Typical time-to-bank after authorisation:

• Credit / debit card (Visa, MC, Amex): 2–5 business days.
• PayPal / Apple Pay / Google Pay: 1–3 business days.
• Other local methods (bank transfer, iDEAL, Boleto, etc): 5–10 business days depending on the processor and bank.

If you do not see a refund after 14 calendar days, first check with your bank or PayPal account, then contact us at support@ascent-elite.org with your order ID and we will provide a processor reference.

Purchases are charged per-tier at checkout. If you start on Essentials and later buy Executive (or any other combination), each order is treated as a separate transaction with its own independent 14-day window. We do not currently offer automatic "upgrade" credits or partial cross-tier refunds. Where you would prefer to consolidate tiers before buying again, email support before completing the new purchase and we will try to help.

Gifted and team orders are refunded to the original purchaser, not to the recipient of the licence access. If you bought access for a colleague or team, only the purchasing contact can request and receive the refund.

We may update this Refund Policy from time to time to reflect changes in the law, our tooling, or the product. Material changes will be marked with a new "Effective" date at the top of this page. The version of this policy that was in effect at the time of your purchase applies to your purchase, not a later-changed version.

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